WE ARE USUALLY ASKED ABOUT

Booking & Payment Process

▷ Booking Process

Q. How do I book?

Please refer to ‘How to Book?’ (Click here)

Q. Can I make a reservation by phone or email?

Phone: You can call us ask questions which you could not get answers from our website, but no reservation.
Email: You can make a reservation but it is limited to customized tour only.

Q. Can I book for someone else?

Of course you can. Please fill in the Checkout Details based on the person who will actually use it.

Q. Do I have to use my voucher on a particular date?

Yes 🙂

Q. If I buy it now, can I use it today?

No. It is not possible to book on the date.

Q. How far in advance should I book?

It depends on what kind of product you are booking. Please refer to Tour info or Remarks in each product.

Q. After I make a booking, how long will I need to wait to receive my voucher?

Things to Do: We will confirm within 1 business day.
Package Tour: We will confirm within 2 business days.
Transportation: We will confirm within 2 business days.
Souvenir: There is no voucher. You will receive Paypal receipt.

Q. How do I know if my booking is confirmed?

You can check your email or you can go to My Account – Order.

Q. Where can I find my voucher?

You can find it in your email.

Q. Can I get my Email Voucher before I start my trip?

Yes. Of course. You will receive your voucher before you start your trip.

Q. Do I need to print my Email Voucher?

You can show your voucher via mobile phone, but printing out your voucher is recommended.

Q. I have not received a voucher by email. What do I do?

It would not happen 99% of the times, but if it happens, please contact us immediately via our email
(management@koreaetour.com)

Q. Can I pay in two times?

It is possible only for tours 2 or more days.

▷ Payment Process

Q. How can I pay?

Please refer to this link. (Click here)

Q. Can I pay by cash?

You can, but full payment in cash is not possible. You can pay the balance for cash, and it is limited to tours 2 or more days.

Q. What currencies do you charge in?

We prefer USD.

Q. Do I need to pay now or later?

For most products, you would have to pay now. As for tours 2 days or more, you can pay balance in cash when you arrive in Korea.

Q. What type of credit card do you accept?

We use PayPal, so any card that is payable through PayPal is accepted.

Q. Why do I pay more than as stated in the page?

The price you see is without tax. There is 4% Paypal commission fee from the price you see.

Q. My credit card number is correct but why is it not accepted?

For problems regarding the PayPal, please contact PayPal. (Click here)

Q. I received two PayPal receipts for one booking. Did you charge me twice?

Please let us know. We will check and if it has been charged twice, we will surely return the money to you via PayPal.

Q. Is my payment secure?

Yes. If you are worried about payment security, please read PayPal Policies before making a payment. (Click here)

Changes & Refunds

Q. Can I get a refund?

Please refer to cancellation policy of each product.

Q. How do I change information about my reservation after I make a booking?

Please send us your changed information to us via email. (management@koreaetour.com)

Q. When am I not able to get a refund?

Here are some examples:

  • When the cancellation date has long been passed.  (Based on the cancellation policy of the product you booked.)
  • Bad weather condition.
  • When you feel unsatisfactory after using the tickets.
  • When you reserved the wrong date when it is not refundable.
  • When you are unable to make it and could not use the tickets.

Account Settings

Q. How do I create an account?

Click Log in – Register or login with your social ID.

Q. How can I reset my password?

Go to My Account – Account Details and change your password.

Q. What should I do if I forget my password?

Click Lost your password? It is located on the right side of Social Login.

Q. How private is my information?

Please refer to our Privacy Pollicy. (Click here)

Q. How do I delete my account?

Please contact us via email. (management@koreaetour.com)

Products

▷ Things to do

Q. How can I get to the location?

Please refer to How to of each product.

Q. Where should I call or contact when there is a problem regarding the tickets?

Please call us through the Emergency contact number written on your voucher.

▷ Tour

Q. How much luggage am I allowed to take on the trip?

Generally, tourists bring one carrier and one small bag. If you are bringing more than this, please let us know via email (management@koreaetour.com)

Q. How can I find you at the airport arrival gate?

Our driver will wait for you in front of your arrival gate. He/she is holding a meeting board with your name on it.

Q. Can you do a custom itinerary, package, quotation?

Yes. Of course. Please contact us via email. (management@koreaetour.com)

Q. We are a travel agency. Can we use your service?

Yes. Of course. Please contact us via email. (management@koreaetour.com)

Q. Any suggestions for vegetarians or halal consumers?

Yes. Please fill in your special dietary in Order Notes or contact us via email. (management@koreaetour.com)

Q. Do I need travel insurance?

We do not provide travel insurance for you. It is up to you to decide. If you feel that you need one, please buy travel insurance before the trip starts.

Q. Do I need a visa? or any vaccinations to enter Korea?

It may vary depending on what country you live in.

Q. I have a disability. Can I join the trip?

It depends on what kind of tour you wish to take. Please let us know via email. (management@koreaetour.com)

Q. Can I add an extra night at the beginning or at the end of the trip?

It may depend on your flight schedule. Kindly let us know your flight and tour details.

Q. Are there any age restricts on trips?

Generally speaking, no. However, there is an age limit for JSA tour (must be 11 years or older), and only adults can enter Love Museum. (Things to do- Trick Eye Museum)

▷ Transportation

Q. Is my payment secure?

Our driver will wait for you in front of your arrival gate. He/she is holding a meeting board with your name on it.

Q. What if my flight gets delayed? (Airport transportation)

Our driver will track the arrival time on the day so it would be OK. But if your flight number or the date is changed, please email us at management@koreaetour.com.

Q. What if my flight schedule changes?

Kindly let us know your changed flight details via our email. (management@koreaetour.com)

Q. What if I over use the Vehicle with a Driver Service? Will there be extra charge for it?

Please refer to Remarks.

▷ Souvenir

Q. What is the delivery process?

Usually, it will be delivered to your hotel. The product will either be waiting for you at the front desk or at your hotel room.

Q. What if I changed my accommodation? What should I do?

Please inform us your new accommodation before the product is released.

Q. Is it possible to receive the product other than hotels?

Yes, it is possible. You would need to inform us the address so that we can send your product there. However, we do not provide oversea delivery service.

Q. What if it doesn’t arrive?

Kindly inform us in case you do not receive your product. (management@koreaetour.com)

Q. Is there any delivery charge?

Delivery charge is included in the total price. Thank you.

Others

Q. Can I get a discount?

We always endeavor to provide the best quality and best price for you. The prices listed are already the best price.

Q. How do I contact Etourism?

Please contact us via email management@koreaetour.com

Q. Who can I call in an emergency situation while in Korea?

Please contact us with the contact number listed on your voucher. You can also contact us with other methods as well.